Welcome to Cribsfinder (the “App”). By accessing or using our platform, you agree to be bound by the following terms and conditions (“Terms”). These Terms govern your relationship with the Cribsfinder app, whether you are a host or a guest. Please read these Terms carefully. If you do not agree to them, you may not use the App.

DEFINITION OF TERMS

HOST: For the purposes of these Terms and Conditions, the term "Host" refers to hotels, shortlets owners, and , apartment owners. The Host is responsible for providing the App's services, managing facilities and properties, and ensuring the overall functionality and maintenance of the properties.

GUEST: For the purposes of these Terms and Conditions, the term "Guest" refers to a user who accesses and uses the Cribsfinder application (the "App") by creating a registered account. Guests may have limited access to the App's features and functionalities without registration. Guests are responsible for complying with these Terms and Conditions and all applicable laws and regulations. .

USE OF THE APP

The App serves as a platform that connects individuals seeking to rent an apartment, shortlets hotels ("guest") with shortlet owners or hotels (”Host"). The App does not own, manage, or offer any properties for rent. Users are responsible for conducting their own due diligence before entering into any agreements.

LIABILITY DISCLAIMER

The App is not liable for any disputes, disagreements, or issues that may arise between Host and Guest. All users are solely responsible for any decisions, interactions, or agreements made through the platform.

HOST’S OBLIGATIONS

Hosts using the App agree to the following obligations:

• PROVIDE ACCURATE INFORMATION: Hosts must provide accurate, current, and complete information about their properties, including Location, rental prices, availability, and property conditions.

• PAYMENT: The Host agree that the fees are paid to the app and general payment will be made to the host every week and not immediately.

• COMMISSION: The Host agrees to pay a commission of 5% by using the app. This must be complied with

• TAX: The general law of VAT% will be deducted as part of the fees that will be paid for services by the host to the App . This is must be complied with in other to make use of the app.

• FACILITATE PROPERTY INSPECTIONS: The Host agree to allow the App to facilitate property inspections between them and Customers , as required.

• MAINTAIN PROPERTY CONDITION: The Host are responsible for ensuring that their properties are kept in a habitable condition, adhering to applicable safety, health, and maintenance standards.

• CANCELLATION : Where Guests cancel their bookings within 72hrs of the booking date, it will attract some charges. Failure to pay the charges will attract cause of action which will be taken over by the necessary authorities.

• COMPLIANCE WITH LAWS: The Host must comply with all applicable housing laws, regulations, and local ordinances in relation to their property listings and rental activities.

• TIMELY RESPONSES: The Host are expected to respond to inquiries from the App or Customers in a timely and professional manner.

• PROMPT UPDATES: The Host must update the App promptly regarding any changes to property availability, rental prices, or significant changes in property conditions.

• LISTING MODIFICATIONS: The App reserves the right to remove or modify any property listing that violates these Terms or any applicable laws or regulations. The Host acknowledge and accept this authority.

• DATA PROTECTION: The Host must comply with the App's Privacy Policy, especially in regards to the handling and protection of guest’s data.

• SAFETY: The host must ensure safety of the guest which includes : Physical Safety 1. Protection from physical harm or injury 2. Protection from sexual harassment or assault 3. Protection from other forms of physical violence or abuse

Financial Safety 1. Protection from financial fraud or scams 2. Protection from unauthorized transactions or payments 3. Protection from other forms of financial exploitation

Emotional Safety 1. Protection from emotional distress or trauma 2. Protection from bullying or harassment 3. Protection from other forms of emotional abuse

• REVIEWS: The Host should leave an honest and accurate feedback of their experience with the guest. Feedback should not contain offensive , defamatory or discriminatory language. The review should not violate any provision of these terms and conditions.

• FRAUD: Fraud refers to any intentional or unauthorized act, omission, or misrepresentation by the Host or any other person that is intended to deceive or manipulate the App resulting in financial or other losses. Any off-site payment that is made outside the App will be termed fraudulent.

• VEHICLE: The host will provide services of vehicles, yachts, boats and luxurious cars accompanied by the driver for guest comfort on the App. This is optional as it is not mandatory. Where guests need vehicle services, guests can book on the App. Bookings for vehicles have to be done within 48 hours before use. Fees will also be made to the app for vehicle services.

GUEST’S OBLIGATION

Guests using the App agree to the following obligations:

• PROVIDE ACCURATE INFORMATION: Guests must provide accurate, current, and complete personal information during the registration and rental process.

• PAYMENTS: Guests agree that they are to make all kinds of fees to the app and not the hosts . Full payment has to be made after 72hrs before the date of bookings for immediate use of the property.

• PROCESSING FEES : Guests are to pay processing fees of 3%, or the maximum amount of 5,000 for processing to the app as part of fees to be paid.

• DEPOSIT AND BOOKINGS:Guests are required to pay a deposit of 25% to secure bookings ( Not all will require a deposit. , the ones that require a deposit will be stated)

• CAUTION FEES: Caution fee is Dependent on the Host on the amount to be paid for the fees.

• REFUND POLICY: A refund of the caution fees will be made within 72hours after the inspection is made by the host.

• ATTEND INSPECTIONS: Guests must attend scheduled property inspections or, if unable to do so, provide timely notice of cancellation or rescheduling.

• RESPECT PROPERTY: Guests are required to respect the property during inspections and throughout their tenancy, adhering to reasonable standards of care.

• LIMITATION OF LIABILITY: The App's owners and operators shall not be liable for any damages or losses incurred by guests while using the App.

• ADHERE TO RENTAL AGREEMENTS: Guests must comply with all terms set forth in their rental agreement with the Host

• COMMUNICATION: Guests should communicate any issues, concerns, or maintenance requests through the App's support team or web portal.

• DATA PROTECTION: Guests must comply with the App's Privacy Policy, especially in regards to the handling and protection of User data.

• SAFETY RESPONSIBILITIES: Guest agree to take reasonable precautions to ensure their own Safety while using the App, including: 1. Providing accurate and truthful information 2. Being respectful and courteous to other Users 3. Avoiding suspicious or fraudulent activities 4. Reporting any concerns or incidents to the App's support team. While the App takes reasonable efforts to ensure Guest Safety, we cannot guarantee complete Safety. Guest agree to hold harmless the App and its affiliates for any damages or losses resulting from Safety-related incidents.

• REVIEWS: The guest should leave an honest and accurate feedback of their experience with the host.Feedback should not contain offensive , defamatory or discriminatory language. The review should not violate any provision of these terms and conditions. By using the App and leaving Reviews, guests acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.

• FRAUD: Fraud refers to any intentional or unauthorized act, omission, or misrepresentation by a Guest or any other person that is intended to deceive or manipulate the App resulting in financial or other losses. Any off-site payment that is made outside the App will be termed fraudulent.

• VEHICLE: The guest can rent vehicles, yachts, boats and luxurious cars accompanied by the driver for guest comfort on the App. This is optional as it is not mandatory. Where guests need vehicle services, guests can book on the App.

• GUESTS RESPONSIBILITIES: Guest must provide accurate, current, and complete information during the registration process. Any failure to provide truthful information may result in account suspension or termination. They are responsible for maintaining the confidentiality of their account information, including passwords and login details. The App is not responsible for any unauthorized use of a user’s account.

INDEMNIFICATION

Guests agree to indemnify, defend, and hold the App, its affiliates, officers, and employees harmless from any claims, damages, losses, or expenses (including legal fees) arising out of or in connection with their use of the App, including disputes with other users.

DATA COLLECTION AND PRIVACY

The App collects and processes personal data as outlined in our Privacy Policy. By using the App, you consent to the collection, use, and disclosure of your information in accordance with the Privacy Policy.

ACCOUNT TERMINATION AND SUSPENSION

• The App reserves the right to terminate or suspend any User’s account at its sole discretion for violation of these Terms or any other policy set by the App. • Users may terminate their account at any time by contacting customer support.

CHANGES TO TERMS

The App reserves the right to modify these Terms and conditions at any time. Changes will be effective immediately upon posting the revised Terms on the platform. It is the responsibility of users to review these Terms periodically to ensure they remain informed of any updates.

GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of [Applicable Jurisdiction]. Any disputes arising from these Terms or use of the App will be subject to the exclusive jurisdiction of the courts in [Jurisdiction].

CONTACT INFORMATION

If you have any questions or concerns regarding these Terms, please contact our customer support team at support@cribsfinder.com and +234-701-502-2233, +234-201-330-9009

NON DISCRIMINATION

NON DISCRIMINATION refers to the principle of treating all Guests with respect, dignity, and equality, regardless of their: 1. Race:Including ethnicity, national origin, or color. 2. Gender:Including sex, gender identity, or expression. 3. Age: Including older adults, youth, or children. 4. Disability:Including physical, sensory, mental, or intellectual disabilities. 5. Religion: Including faith, creed, or spiritual beliefs. 6.Marital Status:Including single, married, divorced, separated, or other statuses. 7. Nationality:Including citizenship, country of origin, or immigration status. 8. Social Status:Including economic or social class.