Terms of Use
Welcome to CribsFinder (the “Platform”). By accessing or using our platform, you agree to be bound by the following terms and conditions (“Terms”). These Terms govern your relationship with the CribsFinder Platform, whether you are a host or a guest.
Please read these Terms carefully. If you do not agree to them, you may not use the Platform.
DEFINITION OF TERMS
HOST: For the purposes of these Terms and Conditions, the term "Host" refers to hotels, short-lets owners, and apartment owners. The Host is responsible for providing the Platform's services, managing facilities and properties, and ensuring the overall functionality and maintenance of the properties.
GUEST:For the purposes of these Terms and Conditions, the term "Guest" refers to a user who accesses and uses the CribsFinder application (the "Platform") by creating a registered account. Guests may have limited access to the Platform's features and functionalities without registration. Guests are responsible for complying with these Terms and Conditions and all applicable laws and regulations.
Platform/App: The CribsFinder digital ecosystem, including its website, mobile applications, databases, communication tools, payment interfaces, and all integrated technological systems designed to facilitate the discovery, booking, management, and review of rental properties and related services.
Listing: A detailed digital property profile created and published by a Host on the Platform, containing information such as images, pricing, amenities, availability, terms of use, location details, and any additional Host-provided descriptions intended to inform and guide Guests during the booking process.
USE OF THE APP
The App serves as a platform that connects individuals seeking to rent an apartment, shortlets hotels ("guest") with shortlet owners or hotels (”Host"). The App does not own, manage, or offer any properties for rent. Users are responsible for conducting their own due diligence before entering into any agreements.
USE OF THE PLATFORM
The Platform serves as a platform that connects individuals seeking to rent an apartment, short-lets, hotels, vehicles ("guest") with short-lets, hotels or vehicles owners ("Host"). The Platform does not own, manage, or offer any properties for rent. Users are responsible for conducting their own due diligence before entering into any agreements.
LIABILITY DISCLAIMER
The Platform is not liable for any disputes, disagreements, or issues that may arise between Host and Guest. All users are solely responsible for any decisions, interactions, or agreements made through the platform.
HOST'S OBLIGATIONS
Hosts using the Platform agree to the following obligations:
• PROVIDE ACCURATE INFORMATION: Hosts must provide accurate, current, and complete information about their listings, including Location, rental prices, availability, and property conditions.
• PAYMENT: The Host agrees that the fees are paid to the Platform, and general payment will be made to the host between 48 hours to check-ins and not immediately.
• COMMISSION: The Host agrees to pay a commission of 5% by using the Platform. This must be complied with, and this commission is exclusive of tax. The platform does not deduct or withhold taxes from payments made to Hosts. Hosts are solely responsible for declaring, reporting, and remitting any taxes due to earnings received through the Platform.
• TAX: All income (fees, commissions, and charges) payable to the Platform is Exclusive of Tax. Applicable taxes may be added where required by law.
• FACILITATE PROPERTY INSPECTIONS: The Host agrees to allow the Platform to facilitate property inspections between them and Customers, as required.
• MAINTAIN PROPERTY CONDITION: The Host are responsible for ensuring that their properties are kept in a habitable condition, adhering to applicable safety, health, and maintenance standards.
• CANCELLATION: Where Host cancel their bookings at a late period of the booking date, it will attract some charges. Failure to pay the charges will attract cause of action which will be taken over by the necessary authorities.
• COMPLIANCE WITH LAWS: The Host must comply with all applicable housing laws, regulations, and local ordinances in relation to their property listings and rental activities.
• TIMELY RESPONSES: The Host are expected to respond to inquiries from the Platform or Customers in a timely and professional manner.
• PROMPT UPDATES: The Host must update the Platform promptly regarding any changes to property availability, rental prices, or significant changes in property conditions.
• LISTING MODIFICATIONS: The Platform reserves the right to remove or modify any property listing that violates these Terms or any applicable laws or regulations. The Host acknowledge and accept this authority.
• DATA PROTECTION: The Host must comply with the Platform's Privacy Policy, especially in regard to the handling and protection of guest's data.
• PROVIDE ACCURATE INFORMATION: Hosts must provide accurate, current, and complete information about their listings, including Location, rental prices, availability, and property conditions.
• PAYMENT: The Host agrees that the fees are paid to the Platform, and general payment will be made to the host between 48 hours to check-ins and not immediately.
• COMMISSION: The Host agrees to pay a commission of 5% by using the Platform. This must be complied with, and this commission is exclusive of tax. The platform does not deduct or withhold taxes from payments made to Hosts. Hosts are solely responsible for declaring, reporting, and remitting any taxes due to earnings received through the Platform.
• TAX: All income (fees, commissions, and charges) payable to the Platform is Exclusive of Tax. Applicable taxes may be added where required by law.
• FACILITATE PROPERTY INSPECTIONS: The Host agrees to allow the Platform to facilitate property inspections between them and Customers, as required.
• MAINTAIN PROPERTY CONDITION: The Host are responsible for ensuring that their properties are kept in a habitable condition, adhering to applicable safety, health, and maintenance standards.
• CANCELLATION: Where Host cancel their bookings at a late period of the booking date, it will attract some charges. Failure to pay the charges will attract cause of action which will be taken over by the necessary authorities.
• COMPLIANCE WITH LAWS: The Host must comply with all applicable housing laws, regulations, and local ordinances in relation to their property listings and rental activities.
• TIMELY RESPONSES: The Host are expected to respond to inquiries from the Platform or Customers in a timely and professional manner.
• PROMPT UPDATES: The Host must update the Platform promptly regarding any changes to property availability, rental prices, or significant changes in property conditions.
• LISTING MODIFICATIONS: The Platform reserves the right to remove or modify any property listing that violates these Terms or any applicable laws or regulations. The Host acknowledge and accept this authority.
• DATA PROTECTION: The Host must comply with the Platform's Privacy Policy, especially in regard to the handling and protection of guest's data.
• SAFETY: The host must ensure safety of the guest which includes:
Physical Safety
1. Protection from physical harm or injury
2. Protection from sexual harassment or assault
3. Protection from other forms of physical violence or abuse
Financial Safety
1. Protection from financial fraud or scams
2. Protection from unauthorized transactions or payments
3. Protection from other forms of financial exploitation
Emotional Safety
1. Protection from emotional distress or trauma
2. Protection from bullying or harassment
3. Protection from other forms of emotional abuse
• REVIEWS: The Host should leave honest, respectful and accurate feedback of their experience with the guest. Feedback should not contain offensive, defamatory or discriminatory language. The review should not violate any provision of these terms and conditions.
• FACILITATE PROPERTY INSPECTIONS: The Host agree to allow the App to facilitate property inspections between them and Customers , as required.
• FRAUD: Fraud refers to any intentional or unauthorized act, omission, or misrepresentation by the Host or any other person that is intended to deceive or manipulate the Platform resulting in financial or other losses. Any off-site payment that is made outside the Platform will be termed fraudulent.
• VEHICLE: The host will provide services of vehicles, yachts, boats and luxurious cars accompanied by the driver for guest comfort on the Platform. This is optional as it is not mandatory. Where guests need vehicle services, guests can book on the Platform. Bookings for vehicles is upon availability. Fees will also be made to the Platform for vehicle services.
GUEST OBLIGATION
Guests using the Platform agree to the following obligations:
• PROVIDE ACCURATE INFORMATION: Guests must provide accurate, current, and complete personal information during the registration and rental process.
• PAYMENTS: Guests agree that they are to make all kinds of fees to the Platform and not the hosts. Full payment must be made of bookings for immediate use of the property.
• PROCESSING FEES: Guests are to pay processing fees of 3%, or the maximum amount of 3,000 for processing to the Platform as part of fees to be paid.
• CAUTION FEES: Caution fee is Dependent on the Host on the amount to be paid for the fees.
• REFUND POLICY: A Refunds for the booking amount may be available depending on the host's cancellation policy. This applies to short-lets, hotel, and vehicle rentals.
However, processing fees paid by guests are non-refundable, so guests should review the specific booking terms before confirming.
• CANCELLATIONS & REFUNDS: Where bookings are cancelled (subject to the Host's cancellation policy), processing fees are NOT refunded. Only the applicable booking amount is refunded.
• RESPECT PROPERTY: Guests are required to respect the property during inspections and throughout their tenancy, adhering to reasonable standards of care.
• LIMITATION OF LIABILITY: The Platform's owners and operators shall not be liable for any damage or losses incurred by guests while using the Platform.
• ADHERE TO RENTAL AGREEMENTS: Guests must comply with all terms set forth in their rental agreement with the Host
• COMMUNICATION: Guests should communicate any issues, concerns, or maintenance requests through the Platform's support team or web portal.
• DATA PROTECTION: Guests must comply with the Platform's Privacy Policy, especially in regard to the handling and protection of User data.
• SAFETY RESPONSIBILITIES: Guest agree to take reasonable precautions to ensure their own Safety while using the Platform, including:
1. Providing accurate and truthful information
2. Being respectful and courteous to other Users
3. Avoiding suspicious or fraudulent activities
4. Reporting any concerns or incidents to the Platform's support team.
While the Platform takes reasonable efforts to ensure Guest Safety, we cannot guarantee complete Safety. Guest agrees to hold harmless the Platform and its affiliates for any damage or losses resulting from Safety-related incidents.
• PROVIDE ACCURATE INFORMATION: Guests must provide accurate, current, and complete personal information during the registration and rental process.
• PAYMENTS: Guests agree that they are to make all kinds of fees to the Platform and not the hosts. Full payment must be made of bookings for immediate use of the property.
• PROCESSING FEES: Guests are to pay processing fees of 3%, or the maximum amount of 3,000 for processing to the Platform as part of fees to be paid.
• CAUTION FEES: Caution fee is Dependent on the Host on the amount to be paid for the fees.
• REFUND POLICY: A Refunds for the booking amount may be available depending on the host's cancellation policy. This applies to short-lets, hotel, and vehicle rentals.
However, processing fees paid by guests are non-refundable, so guests should review the specific booking terms before confirming.
• CANCELLATIONS & REFUNDS: Where bookings are cancelled (subject to the Host's cancellation policy), processing fees are NOT refunded. Only the applicable booking amount is refunded.
• RESPECT PROPERTY: Guests are required to respect the property during inspections and throughout their tenancy, adhering to reasonable standards of care.
• LIMITATION OF LIABILITY: The Platform's owners and operators shall not be liable for any damage or losses incurred by guests while using the Platform.
• ADHERE TO RENTAL AGREEMENTS: Guests must comply with all terms set forth in their rental agreement with the Host
• COMMUNICATION: Guests should communicate any issues, concerns, or maintenance requests through the Platform's support team or web portal.
• DATA PROTECTION: Guests must comply with the Platform's Privacy Policy, especially in regard to the handling and protection of User data.
• SAFETY RESPONSIBILITIES: Guest agree to take reasonable precautions to ensure their own Safety while using the Platform, including:
1. Providing accurate and truthful information
2. Being respectful and courteous to other Users
3. Avoiding suspicious or fraudulent activities
4. Reporting any concerns or incidents to the Platform's support team.
While the Platform takes reasonable efforts to ensure Guest Safety, we cannot guarantee complete Safety. Guest agrees to hold harmless the Platform and its affiliates for any damage or losses resulting from Safety-related incidents.
• REVIEWS: The guest should leave honest and accurate feedback on their experience with the host. Feedback should not contain offensive, defamatory or discriminatory language. The review should not violate any provision of these terms and conditions. By using the Platform and leaving Reviews, guests acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.
• FRAUD: Fraud refers to any intentional or unauthorized act, omission, or misrepresentation by a Guest or any other person that is intended to deceive or manipulate the Platform resulting in financial or other losses. Any off-site payment that is made outside the Platform will be termed fraudulent.
• VEHICLE: The guest can rent vehicles, yachts, boats and luxurious cars accompanied by the driver for guest comfort on the Platform. This is optional as it is not mandatory. Where guests need vehicle services, guests can book on the Platform.
• GUESTS RESPONSIBILITIES: Guest must provide accurate, current, and complete information during the registration process. Any failure to provide truthful information may result in account suspension or termination. They are responsible for maintaining the confidentiality of their account information, including passwords and login details. The Platform is not responsible for any unauthorized use of a user’s account.
INDEMNIFICATION
Guests agree to indemnify, defend, and hold the Platform, its affiliates, officers, and employees harmless from any claims, damages, losses, or expenses (including legal fees) arising out of or in connection with their use of the Platform, including disputes with other users
DATA COLLECTION AND PRIVACY
The Platform collects and processes personal data as outlined in our Privacy Policy. By using the Platform, you consent to the collection, use, and disclosure of your information in accordance with the Privacy Policy.
ACCOUNT TERMINATION AND SUSPENSION
• The Platform reserves the right to terminate or suspend any User's account at its sole discretion for violation of these Terms or any other policy set by the Platform.
• Users may terminate their account at any time by contacting customer support.
CHANGES TO TERMS
The Platform reserves the right to modify these Terms and conditions at any time. Changes will be effective immediately upon posting the revised Terms on the platform. It is the responsibility of users to review these Terms periodically to ensure they remain informed of any updates.
GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of [Applicable Jurisdiction]. Any disputes arising from these Terms or use of the Platform will be subject to the exclusive jurisdiction of the courts in [Jurisdiction].
CONTACT INFORMATION
If you have any questions or concerns regarding these Terms, please contact our customer support team at supports@cribsfinder.com, +234 -701-502-2233, +234-201-330-9009
NON DISCRIMINATION
refers to the principle of treating all Guests with respect, dignity, and equality, regardless of their:
1. Race:Including ethnicity, national origin, or color.
2. Gender:Including sex, gender identity, or expression.
3. Age: Including older adults, youth, or children.
4. Disability:Including physical, sensory, mental, or intellectual disabilities.
5. Religion: Including faith, creed, or spiritual beliefs.
6.Marital Status:Including single, married, divorced, separated, or other statuses.
7. Nationality:Including citizenship, country of origin, or immigration status.
1. Race:Including ethnicity, national origin, or color.
2. Gender:Including sex, gender identity, or expression.
3. Age: Including older adults, youth, or children.
4. Disability:Including physical, sensory, mental, or intellectual disabilities.
5. Religion: Including faith, creed, or spiritual beliefs.
6.Marital Status:Including single, married, divorced, separated, or other statuses.
7. Nationality:Including citizenship, country of origin, or immigration status.
Social Status:Including economic or social class.
CribsFinder makes finding the perfect short-let or hotel fast, easy, and reliable. For business trips, getaways, or long-term stays, we bring you trusted accommodations across Nigeria — so every stay feels like home.