Question 1

What is CribsFinder?

Accepted Answer

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Question 2

What payment methods do we accept?

Accepted Answer

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Question 3

Can I purchase CribsFinder services as a stand-alone product?

Accepted Answer

Our services cannot be purchased as a stand-alone product. You will need to subscribe to the plan that contains the services you'd like to use. You can upgrade your plan at anytime.

Question 4

Can the platform be accessed offline?

Accepted Answer

Sales can be processed both online and offline. The Windows and macOS apps allows you to switch seamlessly between online and offline. Your data is automatically synced so you do not lose anything.

Question 5

What is my store's username?

Accepted Answer

Your store username is your preferred choice of identification for your store on the CribsFinder platform and is required during registration. It is advisable to use a simplified version of your registered business name as your store's username for ease of verification.

Question 6

Why do I need to verify my store?

Accepted Answer

Verifying your store is a crucial step to enhance security and protect both your business and customer data. By verifying your store, you establish authenticity, build trust, and provide a safe environment for transactions. This verification process helps prevent unauthorized access, fraudulent activities, and maintains the integrity of your business operations. Without verifying your account, you will not be able to proceed with to onboarding.

Question 7

How much does CribsFinder cost?

Accepted Answer

CribsFinder has got different subscription plans that caters to your business needs. Our value offering is tailored towards your business requirement, check out our various subscription plans on the Pricing page.

Question 8

How does the bank transfer payment work?

Accepted Answer

Upon successful completion of registration and onboarding process, each store is assigned a dedicated bank detail for receipt of bank transfers. Customers who choose to make payment by bank transfers are provided the store dedicated account number during checkout.
Once the transfer is completed by the customer, a prompt appears on your CribsFinder dashboard acknowledging receipt of payment and requesting confirmation from the cashier without any need to call or inform the system administrator. It is that easy.

Question 9

How can I access my CribsFinder account?

Accepted Answer

Accessing Your CribsFinder Account is Simple: To login, visit  https://selpay.co and click on the "Login" button. Enter your registered username and password, then follow the prompts to securely access your CribsFinder account.
If you encounter any issues, our dedicated support team is available to assist you.
Stay connected, make sales and get paid easily via your CribsFinder account.

Question 10

What does the plan cover?

Accepted Answer

We have four (4) different plans depending on your business choice. See the plans on our pricing page with their unique features and pricing (Breakdown of the different package with their value offering and price)

Question 11

How do I pay for my subscription?

Accepted Answer

You can pay for your subscription using your debit cards,  bank transfers into a personalized generated bank account or via USSD. You can allow us renew your subscription automatically if your card is linked or you can do it manually from your dashboard.

Question 12

Will I be billed monthly or annually?

Accepted Answer

You decide how you want to be billed. We offer three billing durations, monthly, every six months or annually.

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