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Frequently Asked Questions

What is CribsFinder?

CribsFinder is Nigeria's trusted online platform for finding and booking shortlets, hotels, and vehicle rentals. Whether you're searching for affordable shortlets in Lagos, Delta, Imo, Abuja, luxury hotels in Abuja, Port-Harcourt, or car rentals near you, all over Nigeria. CribsFinder connects you with verified hosts, hotels, and rental providers. Our goal is to make your travel and accommodation booking simple, secure, and stress-free.
CribsFinder makes booking accommodation and rentals easy. You can search by city, date, and category — whether you need a shortlet apartment, hotel room, or vehicle rental. Each listing includes photos, prices, amenities, and verified reviews to help you make the best choice before booking directly on our platform.
Yes! Searching and browsing listings on CribsFinder is completely free. You only pay when you make a confirmed booking for a shortlet, hotel stay, or car rental. No hidden charges or surprise fees — just transparent pricing you can trust.
Yes, they are. CribsFinder works only with verified property hosts, hotels, and car rental companies. We carefully review every listing to ensure accuracy, safety, and reliability. Our verification process helps protect users from scams and misleading ads.
Absolutely! If you own a shortlet apartment, manage a hotel, or operate a car rental business, you can join CribsFinder as a verified host or partner. Listing is quick and easy — helping you reach more customers and manage bookings seamlessly.
CribsFinder operates across all cities in Nigeria, including Lagos, Abuja, Port Harcourt, Ibadan, Enugu, Calabar, Asaba and Benin City among many others. Whether you're traveling for business or leisure, you'll find shortlets, hotels, and car rentals near you in most urban areas.
CribsFinder supports multiple secure payment options through Paystack, making it easy for guests to pay for shortlets, hotels, and car rentals in Nigeria. You can complete your booking using:
Debit Cards (Visa, Verve, MasterCard)
Credit Cards
Bank Transfers (via Paystack-supported banks)
USSD Payments
Mobile Wallets (where supported by Paystack)
All payments are processed through Paystack's secure and encrypted system, ensuring a safe, smooth and reliable checkout experience for guests booking shortlets in Lagos, hotel stays in Nigeria, or car rentals near them.
Note: Guest processing fees apply and are non-refundable.
Our dedicated support team is available 24/7 to assist you with bookings, payments, or general inquiries. Visit the Contact Us page on our website or reach out via email, live chat via whatsApp, or phone — we're always happy to help.
At the moment, CribsFinder requires an active internet connection to browse and book shortlets, hotels, and car rentals across Nigeria. To explore listings such as shortlets, hotel bookings, or car rentals near you, you'll need to be online to view up-to-date prices, photos, and availability.
We're currently developing offline-friendly features that will allow users to save their favorite shortlets, hotels, and vehicles for later viewing, even without an internet connection. For now, we recommend using CribsFinder with a stable mobile data or Wi-Fi connection for the best and most seamless experience.
For Hosts (Property Owners, Hotels, and Car Rental Providers)

Verification helps build trust and credibility with potential guests. By verifying your identity and listings, you show that your shortlets, hotels, or vehicles are authentic and reliable. Verified hosts appear higher in search results and gain access to more booking opportunities from users searching for trusted shortlets, secure hotel bookings in Nigeria, or legit car rentals near you.
Our verification process protects both you and your guests from scams, fake listings, and unauthorized use of your business information — making CribsFinder a safe and transparent platform for everyone.



For Guests (Travelers and Renters)

Verification ensures that your bookings and interactions on CribsFinder are safe, secure, and personalized. By confirming your identity, you help us maintain a trustworthy community and protect against fraudulent users. Verified guests also enjoy smoother shortlet reservations, hotel check-ins, and vehicle rental experiences across Nigeria.
Whether you're booking a shortlet apartment in Lagos, a hotel room in Abuja, or a car rental in Port Harcourt, verification ensures that every transaction is genuine, protected, and hassle-free.
Your CribsFinder store username is the unique name or ID you use to log in and manage your account for hosting shortlets, hotels, or vehicles. If you're a host, your username helps you track bookings, respond to guests, and update your listings across Nigeria — from shortlets to hotel bookings and car rentals near you.
If you forget your username, you can easily recover it via the email address linked to your account. This ensures you can continue managing your listings securely and stay connected with guests or customers on CribsFinder.
Currently, CribsFinder is completely free — you don't need to pay to browse or book shortlets, hotels, or car rentals near you in Nigeria. All features, including booking and listing management, are available at no cost.
In the future, CribsFinder plans to introduce optional subscription plans and premium features for hosts and guests. When these become available, you will be able to manage your subscription securely and conveniently through your account.
Right now, CribsFinder is completely free — you won't be billed at all for browsing, booking, or listing shortlets, hotels, or car rentals across Nigeria.
In the future, when optional subscription plans are introduced, users may have the choice to pay monthly or annually, depending on the plan selected. These future subscriptions will be designed to provide additional features for hosts and guests, such as enhanced visibility for shortlets, premium hotel booking options, and priority car rentals.
Currently, CribsFinder subscriptions are completely free. Users can browse, list, and manage shortlets, hotels, and vehicle rentals across Nigeria at no cost.
In the future, optional subscription plans may include premium features for hosts and guests, such as:
Enhanced visibility for listings, like shortlets, hotels, or car rentals.
Advanced booking and management tools for hosts.
Priority customer support and additional safety features for both guests and hosts.

For now, all users enjoy the full platform free of charge.
Refunds for the booking amount may be available depending on the host's cancellation policy. This applies to shortlets, hotel, and vehicle rentals.
However, processing fees paid by guests are non-refundable, so guests should review the specific booking's terms before confirming.
No — processing fees are charged only to guests when making bookings and are non-refundable. These fees cover the cost of secure payment processing and platform maintenance.
The booking amount itself may be refunded according to the host's cancellation policy, but processing fees remain charged.
Processing fee is paid by the guest plus the booking price posted by the host, while hosts pay a commission on each confirmed booking. This structure ensures that:
• Guests enjoy secure, verified bookings for shortlets, hotels, and car rentals.
• Hosts receive maximum visibility and support while contributing to platform sustainability.
Subscriptions and access to the platform remain completely free for both guests and hosts.

Hope you found this useful!

You still have some unanswered questions? Contact us

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CribsFinder makes finding the perfect short-let or hotel fast, easy, and reliable. For business trips, getaways, or long-term stays, we bring you trusted accommodations across Nigeria — so every stay feels like home.

Contact Us
support@urban-thrive.com
supports@cribsfinder.com
+234 -701-502-2233
+234-201-330-9009

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