Frequently Asked Questions
How does CribsFinder work?
Is CribsFinder free to use?
Are the listings verified?
Can I list my property or car on CribsFinder?
What cities does CribsFinder cover?
What payment methods are available?
✔ Debit Cards (Visa, Verve, MasterCard)
✔ Credit Cards
✔ Bank Transfers (via Paystack-supported banks)
✔ USSD Payments
✔ Mobile Wallets (where supported by Paystack)
All payments are processed through Paystack's secure and encrypted system, ensuring a safe, smooth and reliable checkout experience for guests booking shortlets in Lagos, hotel stays in Nigeria, or car rentals near them.
Note: Guest processing fees apply and are non-refundable.
How can I contact CribsFinder support?
Can CribsFinder be accessed offline?
We're currently developing offline-friendly features that will allow users to save their favorite shortlets, hotels, and vehicles for later viewing, even without an internet connection. For now, we recommend using CribsFinder with a stable mobile data or Wi-Fi connection for the best and most seamless experience.
Why do I need to verify my account on CribsFinder?
Verification helps build trust and credibility with potential guests. By verifying your identity and listings, you show that your shortlets, hotels, or vehicles are authentic and reliable. Verified hosts appear higher in search results and gain access to more booking opportunities from users searching for trusted shortlets, secure hotel bookings in Nigeria, or legit car rentals near you.
Our verification process protects both you and your guests from scams, fake listings, and unauthorized use of your business information — making CribsFinder a safe and transparent platform for everyone.
For Guests (Travelers and Renters)
Verification ensures that your bookings and interactions on CribsFinder are safe, secure, and personalized. By confirming your identity, you help us maintain a trustworthy community and protect against fraudulent users. Verified guests also enjoy smoother shortlet reservations, hotel check-ins, and vehicle rental experiences across Nigeria.
Whether you're booking a shortlet apartment in Lagos, a hotel room in Abuja, or a car rental in Port Harcourt, verification ensures that every transaction is genuine, protected, and hassle-free.
What's my store username on CribsFinder?
If you forget your username, you can easily recover it via the email address linked to your account. This ensures you can continue managing your listings securely and stay connected with guests or customers on CribsFinder.
How do I pay for my CribsFinder subscription?
In the future, CribsFinder plans to introduce optional subscription plans and premium features for hosts and guests. When these become available, you will be able to manage your subscription securely and conveniently through your account.
Will I be billed annually or monthly on CribsFinder?
In the future, when optional subscription plans are introduced, users may have the choice to pay monthly or annually, depending on the plan selected. These future subscriptions will be designed to provide additional features for hosts and guests, such as enhanced visibility for shortlets, premium hotel booking options, and priority car rentals.
What does the plan cover on CribsFinder?
In the future, optional subscription plans may include premium features for hosts and guests, such as:
• Enhanced visibility for listings, like shortlets, hotels, or car rentals.
• Advanced booking and management tools for hosts.
• Priority customer support and additional safety features for both guests and hosts.
For now, all users enjoy the full platform free of charge.
Do I get a refund when I cancel my booking as a guest?
However, processing fees paid by guests are non-refundable, so guests should review the specific booking's terms before confirming.
Are processing fees refundable for guests?
The booking amount itself may be refunded according to the host's cancellation policy, but processing fees remain charged.
Does CribsFinder charge for bookings?
• Guests enjoy secure, verified bookings for shortlets, hotels, and car rentals.
• Hosts receive maximum visibility and support while contributing to platform sustainability.
Subscriptions and access to the platform remain completely free for both guests and hosts.
Hope you found this useful!
You still have some unanswered questions? Contact us
CribsFinder makes finding the perfect short-let or hotel fast, easy, and reliable. For business trips, getaways, or long-term stays, we bring you trusted accommodations across Nigeria — so every stay feels like home.
